At Pet Perch Empire, we understand that sometimes returns and refunds are necessary. We strive to provide the best customer service and ensure your satisfaction with every purchase. Please read our returns and refund policy carefully to understand your options.

Returns

If you are not completely satisfied with your purchase, you may be eligible for a return. We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer support team at contact@petperchempire.com. Provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide you with a return authorization number.

Once your return is authorized, you will be responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service to ensure the safe return of the item.

Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. If the item is approved, we will process your refund. Please note that shipping costs are non-refundable, and a restocking fee may apply.

Refunds

If your return is approved, we will initiate a refund to your original payment method. The refund will be processed within 5-7 business days, depending on your payment provider's policies. You will receive an email notification once the refund has been processed.

Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card company's processing time.

Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately at contact@petperchempire.com. Provide your order number and clear photos of the damaged or defective item. We will assess the situation and provide you with a suitable solution.

Depending on the circumstances, we may offer a replacement, a refund, or a store credit for the damaged or defective item.

For any further questions or concerns regarding our returns and refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience at Pet Perch Empire is enjoyable and hassle-free.